How do I collect my winnings ?

Collecting your winnings is similar to the deposit options,you go into the casinos banking system and request a withdrawal.Depending on how much you have won,your winnings will be paid back to you using the method that you depsited with.If you use your debit card,the withdrawal will go back to your bank account in full.This is not the case if you use a credit card,only the amount you deposited will go back to the account and the remainder will be sent by cheque.Some amounts will only be sent via cheque and verification may be needed.Always read the withdrawal policies before playing for real money at any online casino.

How long does it take before I receive any winnings ?

This varies from casino to casino,and is one of the major concerns for us at Casino Focus.Playing at the casinos offered with us does mean however that you will get your winnings,it's the timescale between withdrawal requests that bugs us.Most of the Microgaming casinos offer the reverse withdrawal option,which means your withdrawal request will remain pending for 24 hours before they process the transaction.This gives you time to change your mind about the withdrawal and request that some or all of your winnings go back into your playing account.If you decide to ignore the reverse withdrawal,the money will be with you between 2 and 5 days.The Cryptologic casinos use a withdrawal method that is instant,no reverse withdrawal,brilliant.This means that your withdrawal transaction is processed right away,and depending on your chosen payment method,your money could be in your bank account within 24 hours.This is the way to go for all online casinos and the Casino Focus preferred option.A round of applause to the casinos using this method.As a final note on this,Casino Focus recommends that you use your debit card for all your casino transactions,using this method will give you the best withdrawal benefits overall.

What are the bonus rules ?

Bonus rules vary from casino to casino.In short though, they all set out rules by which you can withdraw any bonus money given to you,be it monthly match bonuses or new account bonuses.Some will insist that you wager your bonus amount 10 times (some could be higher or lower than this) before you can withdraw that part of the money in your account i.e if you get a bonus of £20, you must wager at least £200 in the casino before you can cash any bonus money out.
There are also games that will not count towards the wagering requirement,check the rules that apply to the casino where you are playing to be on the safe side. It's important to remember that whilst you can withdraw any amount of your own money from your casino account at any time, you won't be able to withdraw any bonus money you have received until you have wagered it at the required amount.

Are online casino games fair ?

Casino Focus only offers online casinos that produce games that give genuinely random outcomes. The randomness of the games is thoroughly tested by third party experts (leading worldwide accountancy firms) before they are released for play.So yes,the casino games are fair.